View source for Jetstar

{{Short description|Low-cost airline of Australia}}
{{Other uses}}
{{Use dmy dates|date=May 2025}}
{{Use Australian English|date=August 2011}}
{{Infobox airline
| airline = Jetstar
| logo = Jetstar_logo.svg
| logo_size = 175
| image = Jetstar (VH-OFL) Airbus A321-251NX departing Sydney Airport (1).jpg
| caption = Jetstar [[Airbus A321neo]]
| fleet_size = 99<ref>{{cite web |title=Aircraft Registry search for Jetstar |url=https://www.casa.gov.au/search-centre/aircraft-register?reg=&search_api_fulltext=Jetstar+&field_tx_aircraft_manufacturer=&dt_first_registered%5Bmin%5D=&dt_first_registered%5Bmax%5D=&field_tx_aircraft_model= |website=CASA |access-date=3 September 2025}}</ref>
| destinations = [[List of Jetstar destinations|40]]<ref>{{Cite web |title=Jetstar airways on ch-aviation |url=https://www.ch-aviation.com/portal/airline/JTS |access-date=9 November 2023 |website=ch-aviation}}</ref>
| IATA = JQ
| ICAO = JST
| callsign = JETSTAR
| parent = [[Qantas]]
| founded = {{start date and age|2003|||df=yes}}
| commenced = {{start date and age|2004|05|25|df=yes}}
| headquarters = {{nowrap|[[Melbourne]], [[Victoria (state)|Victoria]], [[Australia]]}}
| key_people = Stephanie Tully ([[Chief executive officer|CEO]])
| bases = {{ubl|class=nowrap
  | [[Adelaide Airport|Adelaide]]
  | [[Auckland Airport|Auckland]]
  | [[Brisbane Airport|Brisbane]]
  | [[Cairns Airport|Cairns]]
  | [[Ngurah Rai International Airport|Denpasar]]
  | [[Gold Coast Airport|Gold Coast]]
  | [[Melbourne Airport|Melbourne]]
  | [[Perth Airport|Perth]]
  | [[Sydney Airport|Sydney]]}}
| frequent_flyer = [[Qantas Frequent Flyer]]
| subsidiaries = 
| revenue = {{increase}} [[Australian dollar|A$]]5.711 billion<br/>(2024/2025)<ref name="Qantas Investor Centre">{{cite web |url=https://investor.qantas.com/DownloadFile.axd?file=/Report/ComNews/20250905/02989757.pdf |title= Qantas Annual Report 2025 |publisher=Qantas Group}}</ref>{{efn|name=financials|The Jetstar financial results include Jetstar Airways, Jetstar Asia Airways and Valuair as consolidated entities in the Qantas Group accounts.<ref name="Qantas Investor Centre"/> Despite Qantas owning only a minority stake in Jetstar Asia Airways and Valuair (51% owned and effectively controlled by Singaporean nationals as required under Singapore aviation regulations), Australian accounting standards have required them to be treated as consolidated entities since 8 April 2009.<ref>{{cite web |url=http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport09.pdf |title=Qantas Airways Limited and Controlled Entities: Preliminary Final Report for the Financial Year Ended 30 June 2009 |publisher=Qantas Group |access-date=29 July 2013}}</ref> Jetstar Pacific Airlines and Jetstar Japan are treated as investments in associates and not consolidated in the Qantas Group accounts.}}
| operating_income = {{increase}} A$769 million<br />(2024/2025)<ref name="Qantas Investor Centre"/>{{efn|name=financials}}
| website = {{URL|www.jetstar.com}}
| aoc = CASA.AOC.0005
| num_employees = 
}}

'''Jetstar Airways Pty Ltd''', [[doing business as|trading as]] '''Jetstar''', is an Australian [[low-cost airline]] headquartered in [[Melbourne]], [[Victoria (state)|Victoria]].<ref>{{cite web |url=http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |title=Corporate addresses |publisher=Jetstar Airways |access-date=12 August 2009 |url-status=dead |archive-url=https://web.archive.org/web/20091003014516/http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |archive-date=3 October 2009}}</ref><ref>{{cite web |url=http://www.jetstar.com/sg/en/terms-of-use.aspx |title=Terms of use |archive-url=https://web.archive.org/web/20110307230326/http://www.jetstar.com//sg/en/terms-of-use.aspx |archive-date=7 March 2011 |publisher=Jetstar |access-date=25 December 2010 |quote=Licensed Address: 473 Bourke St, Melbourne Vic 3000}}</ref> It is a wholly owned subsidiary of [[Qantas]], created in response to the threat posed by the airline Virgin Blue (now known as [[Virgin Australia]]). Jetstar is part of Qantas' two-brand strategy of having Qantas Airways for the premium full-service market and Jetstar for the low-cost market.<ref>{{cite web |title=Qantas: The Australian flag carrier undergoes a metamorphosis as it attains 90 years of operations |url=http://www.airlineleader.com/airline-of-the-month/qantas |url-status=dead |archive-url=https://web.archive.org/web/20131005014256/http://www.airlineleader.com/airline-of-the-month/qantas |archive-date=5 October 2013 |access-date=15 August 2013 |publisher=Airline Leader}}</ref> As of June 2015, Jetstar was carrying 8.5% of all passengers travelling in and out of Australia.<ref>{{cite web |url=http://www.theaustralian.com.au/business/aviation/qantas-internationals-market-share-slips-as-capacity-growth-slows/story-e6frg95x-1227258403192 |title=Qantas International's market share slips as capacity growth slows |publisher=The Australian |access-date=17 June 2015}}</ref>

The airline operates an extensive domestic network as well as regional and international services from its main base at [[Melbourne Airport]], using a mixed fleet consisting of [[Airbus A320 family]] and [[Boeing 787 Dreamliner]] aircraft. Like its Qantas parent, Jetstar competes with [[Virgin Australia]].<ref>{{cite news |url=http://www.news.com.au/business/breaking-news/virgin-takes-60-stake-in-tigerair/story-e6frfkur-1226675963848 |title=Tiger air becomes part of Virgin |publisher=News Life Media |access-date=29 July 2013 |date=8 July 2013 |archive-date=22 November 2013 |archive-url=https://web.archive.org/web/20131122155556/http://www.news.com.au/business/breaking-news/virgin-takes-60-stake-in-tigerair/story-e6frfkur-1226675963848 |url-status=dead}}</ref> Qantas, through the [[#Jetstar Group|Jetstar Group]], also has stake in the airline [[Jetstar Japan]].

==History==
[[File:Jetstar headquarters, Victoria Parade, Collingwood.jpg|thumb|Jetstar's [[head office]] in [[Collingwood, Victoria|Collingwood]]]]
[[File:Boeing 717-23S, Jetstar Airways AN0631710.jpg|thumb|A former Jetstar [[Boeing 717-200]] in an earlier livery version (2004)]]

===Foundation and early years===
The airline was established by [[Qantas]] in 2001 as a low-cost domestic subsidiary. Qantas had previously acquired [[Impulse Airlines]] on 20 November 2001 and operated it under the [[QantasLink]] brand, but following the decision to launch a [[low-cost carrier]], re-launched the airline under the Jetstar brand.<ref name="FI">{{cite news |date=3 April 2007 |title=Directory: World Airlines |work=[[Flight International]] |page=98}}</ref> Domestic passenger services began on 25 May 2004, soon after the sale of tickets for its inaugural flight in February 2004. International services to [[Christchurch]], New Zealand commenced on 1 December 2005.<ref>{{cite news |title=Stuff |url=https://www.stuff.co.nz/travel/350306399/i-was-so-overwhelmed-and-wide-eyed-jetstar-veteran-15-years-flying-new-zealand |access-date=30 June 2025 |work=www.stuff.co.nz}}</ref> Although owned by Qantas, its management operates largely independently of Qantas through the company formerly known as Impulse Airlines.{{cn|date=October 2024}}

Originally the airline was headquartered on the grounds of [[Avalon Airport]] near Melbourne, and started flying out of Avalon Airport in mid 2004,<ref>{{cite web |url=http://www.smh.com.au/articles/2004/02/25/1077594875768.html |title=Airline Jetstar to be based in Avalon |publisher=[[Sydney Morning Herald]] |date=25 February 2004 |access-date=9 April 2010}}</ref><ref>{{cite web |url=http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |title=Corporate addresses |archive-url=https://web.archive.org/web/20091003014516/http://www.jetstar.com/au/en/contact-us/corporate-addresses.aspx |archive-date=3 October 2009 |publisher=Jetstar Airways |access-date=12 August 2009}}</ref><ref>{{cite web |url=http://www.theage.com.au/articles/2004/02/24/1077594829582.html |title=Jetstar to fly from Avalon: report |publisher=[[The Age]] |date=24 February 2004 |access-date=9 April 2010}}</ref> but later relocated its registered office to the suburb of [[Collingwood, Victoria]], near the [[Melbourne central business district]].<ref>{{cite web |url=http://www.jetstar.com/au/en/planning-and-booking/travelling-with-kids/family-competitions |title=Family Competitions |work=Jetstar |year=2011 |quote=The promoter is Jetstar Airways Pty Limited (ABN 33 069 720 243) of Level 4, 222 Bourke Street, Melbourne, VIC 3000 |access-date=7 November 2011 |url-status=dead |archive-url=https://web.archive.org/web/20111108185311/http://www.jetstar.com/au/en/planning-and-booking/travelling-with-kids/family-competitions |archive-date=8 November 2011}}</ref><ref>{{cite web |url=https://www.smh.com.au/business/companies/jetstar-headquarters-on-the-block-20240726-p5jwtz.html |title=Jetstar headquarters on the block |date=26 July 2024 |archive-url=https://web.archive.org/web/20240726150840/https://www.smh.com.au/business/companies/jetstar-headquarters-on-the-block-20240726-p5jwtz.html |archive-date=26 July 2024 |publisher=Sydney Morning Herald |access-date=29 September 2024}}</ref>

Reserved seating is provided on all routes, and on 4 October 2006, Jetstar became the first Australian airline to allow customers to select their seat upon booking.<ref>{{cite press release |publisher=Jetstar Airways |date=19 June 2006 |title=Jetstar to move to allocated seating |url=http://www.jetstar.com/pdf/news/20060619a.pdf |archive-url=https://wayback.archive-it.org/all/20080409224154/http://www.jetstar.com/pdf/news/20060619a.pdf |url-status=dead |archive-date=9 April 2008}}</ref> Sister airline Jetstar Asia Airways took off from its Singapore hub to Hong Kong on 13 December 2004, Qantas' entry into the Asian low-cost market to compete with [[Singapore Airlines]] on its home ground. Qantas had a 49% stake in Jetstar Asia's ownership.{{cn|date=October 2024}} Jetstar Asia closed in 2025.

On 1 December 2005, Jetstar commenced operations from [[Sydney Airport|Sydney]], [[Avalon Airport|Melbourne]], [[Brisbane Airport|Brisbane]] and the [[Gold Coast Airport|Gold Coast]] to [[Christchurch Airport|Christchurch]] in New Zealand. On 7 December 2005, it was announced that Jetstar would establish the world's first global low-cost airline. At the end of 2005, it was announced that Jetstar would fly to [[Perth Airport|Perth]] from [[Avalon Airport]].{{cn|date=October 2024}}

In July 2006, Jetstar and [[Jetstar Asia]] were brought together under the "Jetstar" brand.<ref>{{Cite press release |publisher=Jetstar Airways |date=26 July 2006 |title=Jetstar move to single brand and distribution approach to support growth in Asia |url=http://www.jetstar.com/pdf/news/20060726d.pdf |archive-url=https://wayback.archive-it.org/all/20080409224155/http://www.jetstar.com/pdf/news/20060726d.pdf |url-status=dead |archive-date=9 April 2008}}</ref> Online bookings for both carriers were integrated into Jetstar.com.

In July 2007, Qantas acquired an 18% stake in Vietnam's [[Pacific Airlines]], to increase to 30% by 2010. The airline was relaunched on 23 May 2008 as ''Jetstar Pacific''.{{cn|date=October 2024}}

In 2008, Jetstar signed an agreement with the [[Government of the Northern Territory|Northern Territory Government]] to make [[Darwin International Airport]] an international hub with seven aircraft based there, with [[A$]]8 million from the Northern Territory Government.<ref>{{cite news |publisher=Northern Territory News |date=2 August 2008 |title=Jetstar wings in for Darwin hub |url=http://www.ntnews.com.au/article/2008/08/02/4930_ntnews.html |access-date=1 August 2008 |archive-date=29 August 2012 |archive-url=https://web.archive.org/web/20120829183721/http://www.ntnews.com.au/article/2008/08/02/4930_ntnews.html |url-status=dead}}</ref> The Darwin base was closed in May 2014, with aircraft repositioned to Adelaide. Flights to Tokyo via Manila were discontinued, and services to Singapore were henceforth operated by Jetstar Asia with Singapore-based aircraft.<ref>{{cite web |url=http://www.travelweekly.com.au/news/jetstar-expands-Adelaide-base |title=Jetstar shuts Darwin base as competition grows |work=Travel Weekly |date=9 December 2013 |access-date=27 July 2015}}</ref> The base closure was attributed to cost-cutting by parent [[Qantas]] and increased competition from the re-introduction Asian carriers' flights into Darwin Airport.{{cn|date=October 2024}}

In 2009, Jetstar commenced daily Airbus A320 direct services from [[Auckland]] to the Gold Coast and Sydney, and domestic New Zealand flights between Auckland, [[Wellington Airport|Wellington]], Christchurch, and [[Queenstown Airport|Queenstown]], followed by services to [[Dunedin Airport|Dunedin]]. Jetstar replaced Qantas subsidiary [[Jetconnect]] on these routes.{{cn|date=October 2024}}

===Developments since 2010===
From 1 February 2011, Jetstar started its co-operation with the [[oneworld]] alliance, allowing people booking an itinerary with a full oneworld member to include a Jetstar flight in the itinerary. However, the flight must be sold via Jetstar's corporate parent Qantas, under a QF flight number.<ref>{{cite web |url=http://www.stuff.co.nz/business/4591035/Jetstar-joins-Oneworld-alliance |title=Jetstar joins Oneworld alliance |access-date= 27 January 2011 |date=28 January 2011}}</ref>

In August 2011, Jetstar's parent Qantas announced that it would set up a new airline to be called [[Jetstar Japan]], a joint venture of Jetstar, [[Japan Airlines]], and [[Mitsubishi]]. The airline was expected to start operating in December 2012,<ref>{{cite web |archive-url=https://archive.today/20120728173234/http://www.centreforaviation.com/news/2011/08/16/jetstar-jal-lcc-to-commence-service-by-dec-2012-reports/page1 |url=http://www.centreforaviation.com/news/2011/08/16/jetstar-jal-lcc-to-commence-service-by-dec-2012-reports/page1 |archive-date=28 July 2012 |title=Jetstar-JAL LCC, "Jetstar Japan" to commence service by Dec-2012 |access-date=18 August 2011}}</ref> but then launched ahead of schedule on 3 July 2012.<ref>{{cite web |url=http://www.centreforaviation.com/news/jetstar-japan-brings-forward-launch-date-to-jul-2012-names-initial-five-domestic-destinations-140287 |title=Jetstar Japan brings forward launch date to Jul-2012, names initial five domestic destinations |access-date=27 July 2015}}</ref>

In March 2012, another Asian Jetstar branded airline was announced, [[Jetstar Hong Kong]], a strategic partnership between Qantas and [[China Eastern Airlines]], which was expected to commence operations in 2013.<ref>{{cite web |url=http://www.jetstar.com/mediacentre/latest-announcements/detail?Id=0632ec10-347c-425f-b87d-80742c38b758&language=en |title=China Eastern Airlines and Qantas announce Jetstar Hong Kong |access-date=27 July 2015}}</ref> Although it took delivery of aircraft, Jetstar Hong Kong never commenced operations due to a revoked licence application.{{cn|date=October 2024}}

In November 2013, Jetstar moved its head office from Melbourne's CBD to the suburb of Collingwood. In February 2014, Jetstar signed a codeshare agreement with [[Emirates Airlines]] as a continuation of the agreement between Emirates and Qantas, Jetstar's parent airline.{{cn|date=October 2024}}

In mid 2014, the [[Australian Competition & Consumer Commission]] (ACCC) took legal action against Jetstar and competitor Virgin Australia in respect of [[drip pricing]].<ref>{{cite news |last=Han |first=Esther |date=19 June 2014 |title= Jetstar and Virgin taken to court for drip-pricing tactics |url=http://www.smh.com.au/business/jetstar-and-virgin-taken-to-court-for-drippricing-tactics-20140619-zself.html |work=Sydney Morning Herald |access-date=21 August 2015}}</ref><ref>{{cite web |url=http://www.accc.gov.au/media-release/accc-takes-action-against-jetstar-and-virgin-for-drip-pricing-practices |title=ACCC takes action against Jetstar and Virgin for drip pricing practices |date=19 June 2014 |website=[[Australian Competition & Consumer Commission]]|access-date=21 August 2015}}</ref> In November 2015, the [[Federal Court of Australia]] found that the ACCC's claims that the two airlines engaged in misleading and deceptive conduct by carrying out drip pricing were proven.<ref>{{cite news |title='Drip pricing' by Jetstar and Virgin Australia misled customers, court finds |url=http://www.smh.com.au/business/aviation/drip-pricing-by-jetstar-and-virgin-australia-misled-customers-court-finds-20151117-gl1dke.html |access-date=27 November 2015 |work=[[Sydney Morning Herald]]  |date=17 November 2015}}</ref> In September 2022, Stephanie Tully was appointed as the new CEO of Jetstar.<ref>{{cite news |last1=Harrison|first1=James |title=Jetstar announces its new CEO |website=Travel Weekly |quote=The Qantas Group Has Appointed Stephanie Tully as the New Chief Executive Officer of Jetstar. |url=https://www.travelweekly.com.au/article/jetstar-announces-its-new-ceo/}}</ref>

===New Zealand operations===
Currently, the airline operates domestic and short-haul international services to Auckland, Christchurch, Queenstown, and Wellington, Dunedin and international services to [[Hamilton Airport (New Zealand)|Hamilton]], using their fleet of Airbus A320 family aircraft.<ref>{{Cite web |title=Jetstar launches trans-Tasman flights from Dunedin, Hamilton |url=https://www.stuff.co.nz/travel/350416057/jetstar-launches-trans-tasman-flights-dunedin-hamilton |access-date=18 September 2024 |website=www.stuff.co.nz}}</ref>

[[File:Jetstar Regional Q300 VH-SBI at PMR (30890156766).jpg|thumb|A former Jetstar [[De Havilland Canada Dash 8-300]] at [[Palmerston North Airport]]]]

In June 2015, Jetstar announced that it would commence regional services in New Zealand, beginning in December 2015. The new services would be flown by five turboprop [[Bombardier Dash 8]]s operated by [[Eastern Australia Airlines]] — one of Qantas' subsidiary regional airlines — under the Jetstar brand. At least four new destinations would be served initially, with [[Hamilton, New Zealand|Hamilton]], [[Rotorua]], [[New Plymouth]], [[Napier, New Zealand|Napier]], [[Palmerston North]], [[Nelson, New Zealand|Nelson]] and [[Invercargill]] named as the cities under consideration.<ref name="regional_nz">{{cite news |last1=Bradley |first1=Grant |title=Regional shake-up: Jetstar to break Air New Zealand's domestic stranglehold |url=http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11467277 |access-date=19 June 2015 |work=[[The New Zealand Herald]] |date=18 June 2015 |url-status=live |archive-url=https://web.archive.org/web/20200605201012/https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11467277 |archive-date=5 June 2020}}</ref> On 31 August 2015, Jetstar announced it had selected the first four regional centres it would serve at the commencement of operations on 1 December; these were Napier, Nelson, New Plymouth, and Palmerston North. All four cities had services to [[Auckland]]; [[Nelson Airport (New Zealand)|Nelson]] also had services to [[Wellington]].<ref>{{cite news |url=http://www.stuff.co.nz/travel/news/71582558/air-nz-joins-9-price-war-jetstar-announces-new-nz-routes |title=Air NZ joins $9 price war, Jetstar announces new NZ routes |work=[[Stuff (website)|Stuff]] |access-date=26 March 2018 |archive-url=https://web.archive.org/web/20180704144405/https://www.stuff.co.nz/travel/news/71582558/air-nz-joins-9-price-war-jetstar-announces-new-nz-routes |archive-date=4 July 2018 |url-status=live}}</ref>

Jetstar announced in November 2019 that they would be ceasing all of their regional routes in New Zealand because the routes were loss-making.<ref>{{cite news |title=Jetstar confirms withdrawal from five regional domestic routes in New Zealand |url=https://newsroom.jetstar.com/jetstar-confirms-withdrawal-from-five-regional-domestic-routes-in-new-zealand/ |access-date=14 September 2020 |work=[[Newsroom (website)|Newsroom]] |date=16 October 2019 |archive-url=https://web.archive.org/web/20200802150635/https://newsroom.jetstar.com/jetstar-confirms-withdrawal-from-five-regional-domestic-routes-in-new-zealand/ |archive-date=2 August 2020 |url-status=live}}</ref>

In mid March 2020, Jetstar suspended their New Zealand operations in response to the global [[COVID-19 pandemic]].<ref>{{cite news |last1=Anthony |first1=John |title=Coronavirus: All Qantas and Jetstar international flights suspended from late March |url=https://www.stuff.co.nz/national/health/coronavirus/120403628/coronavirus-all-qantas-and-jetstar-international-flights-suspended-from-late-march |access-date=29 March 2020 |work=[[Stuff (website)|Stuff]] |date=19 March 2020 |archive-url=https://web.archive.org/web/20200331223346/https://www.stuff.co.nz/national/health/coronavirus/120403628/coronavirus-all-qantas-and-jetstar-international-flights-suspended-from-late-march |archive-date=31 March 2020 |url-status=live}}</ref> On 15 August, Jetstar suspended its domestic operations in New Zealand after the Government implemented social distancing rules in response to a second outbreak in Auckland that month.<ref>{{cite news |title=Covid 19 coronavirus: Jetstar pauses all domestic flights until August 26 |url=https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12356805 |access-date=14 September 2020 |work=[[The New Zealand Herald]] |date=15 August 2020 |archive-url=https://web.archive.org/web/20200816014243/https://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=12356805 |archive-date=16 August 2020 |url-status=live}}</ref> The airline attracted criticism after it refused to offer cash refunds to passengers whose flights were affected by the cancellation, instead offering travel vouchers or to change dates.<ref>{{cite news |last1=Tan |first1=Lincoln |title=No cash refund option for passengers impacted by Jetstar flight cancellations |url=https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12356916 |access-date=14 September 2020 |work=[[The New Zealand Herald]] |date=16 August 2020 |archive-url=https://web.archive.org/web/20200816182132/https://www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=12356916 |archive-date=16 August 2020 |url-status=live}}</ref>

In mid September 2020, Jetstar announced that it was resuming domestic flights in New Zealand after the New Zealand Government eliminated physical distancing requirements on aircraft.<ref>{{cite news |last1=Taunton |first1=Esther |title=Jetstar to resume domestic flights after four-week suspension |url=https://www.stuff.co.nz/business/122760021/jetstar-to-resume-domestic-flights-after-fourweek-suspension |access-date=14 September 2020 |work=[[Stuff (website)|Stuff]] |date=14 September 2020 |archive-url=https://web.archive.org/web/20200914041445/https://www.stuff.co.nz/business/122760021/jetstar-to-resume-domestic-flights-after-fourweek-suspension |archive-date=14 September 2020 |url-status=live}}</ref>

In late May 2024, Jetstar Flight JQ225 slid off the runway at [[Christchurch Airport]], after suffering steering issues caused by a possible hydraulic leak. The [[Civil Aviation Authority of New Zealand|Civil Aviation Authority]] commenced an investigation into the incident.<ref>{{Cite web |date=31 May 2024 |title=Plane slides off runway at Christchurch Airport |url=https://www.rnz.co.nz/news/national/518317/plane-slides-off-runway-at-christchurch-airport |access-date=31 May 2024 |work=[[RNZ]] |archive-url=https://web.archive.org/web/20240531173728/https://www.rnz.co.nz/news/national/518317/plane-slides-off-runway-at-christchurch-airport |archive-date=31 May 2024 |url-status=live}}</ref>

On 21 August 2025, Jetstar admitted to 20 charges of breaching the Fair Trading Act 1986 by misleading customers about compensation at the [[District Court of New Zealand|Auckland District Court]]. The airline faces a potential fine of NZ$1.5 million. Jetstar had already paid NZ$1 million in refunds to customers and had donated NZ$860,000 to a children's charity.<ref>{{cite news |last1=Weekes |first1=John |title=Jetstar likely to face at least $1.5 million fine for 'reckless' attitude to compensation for customers |url=https://www.nzherald.co.nz/business/jetstar-likely-to-face-at-least-15-million-fine-for-reckless-attitude-to-compensation-for-customers/O42VKM2V4RFILFNE7OZVMYCHOE/ |access-date=22 August 2025 |work=[[The New Zealand Herald]] |date=21 August 2025 |archive-url=https://web.archive.org/web/20250822000959/https://www.nzherald.co.nz/business/jetstar-likely-to-face-at-least-15-million-fine-for-reckless-attitude-to-compensation-for-customers/O42VKM2V4RFILFNE7OZVMYCHOE/ |archive-date=22 August 2025 |url-status=live}}</ref> On 1 September 2025, Judge Brooke Gibson of the Auckland District Court imposed a record fine of NZ$2.25 million on Jetstar NZ, which [[1News]] described as one of the biggest penalties imposed under the Fair Trading Act. By that time, over 2,700 Jetstar passengers had been compensated over NZ$1 million for flight cancellations and delays between 2022 and 2023.<ref>{{cite news |last1=Johnson |first1=Jacob |title=Jetstar fined $2.25 million for misleading NZ customers |url=https://www.1news.co.nz/2025/09/01/jetstar-fined-225-million-for-misleading-nz-customers/ |access-date=1 September 2025 |work=[[1News]] |date=1 September 2025 |archive-url=https://web.archive.org/web/20250901053120/https://www.1news.co.nz/2025/09/01/jetstar-fined-225-million-for-misleading-nz-customers/ |archive-date=1 September 2025 |url-status=live}}</ref>

== Corporate affairs ==
===Business figures===
The key trends for the Jetstar Group are (as of the financial year ending 30 June):<ref>{{Cite web |title=Qantas Annual Reports |url=https://investor.qantas.com/investors/?page=annual-reports |access-date=16 August 2024 |website=investor.qantas.com}}</ref>
{| class="wikitable" style="text-align:center;"
!
!Revenue<br/>(A$ m)
![[Earnings before interest, taxes, depreciation and amortization|EBIT]]{{Efn|"Underlying EBIT"}}<br/>(A$ m)
!Passenger<br/>load factor{{Efn|"Seat factor"}}<br/>(%)
!Fleet<br/>size
!References
|-
| style="text-align:left;" |2012
|3,076
|203
|79.2
|
|<ref>{{cite web |title=Preliminary Final Report 2012 |url=http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport12.pdf |url-status=live |archive-url=https://web.archive.org/web/20120916112756/http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport12.pdf |archive-date=16 September 2012 |publisher=Qantas Airways Ltd}}</ref>
|-
| style="text-align:left;" |2013
|3,288
|138
|79.1
|
|<ref>{{cite web |title=Preliminary Final Report 2013 |url=http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport13.pdf |url-status=live |archive-url=https://web.archive.org/web/20160303215004/http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport13.pdf |archive-date=3 March 2016 |access-date=29 August 2013 |publisher=Qantas Airways Ltd}}</ref>
|-
| style="text-align:left;" |2014
|3,222 
|<span style="color:red;">−116</span>
|77.9
|
|<ref>{{cite web |title=Preliminary Final Report 2014 |url=http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport14.pdf |url-status=live |archive-url=https://web.archive.org/web/20160303214009/http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport14.pdf |archive-date=3 March 2016 |access-date=28 August 2014 |publisher=Qantas Airways Ltd}}</ref>
|-
| style="text-align:left;" |2015
|3,464
|230
|79.9
|
|<ref>{{cite web |title=Preliminary Final Report 2015 |url=http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport15.pdf |url-status=live |archive-url=https://web.archive.org/web/20160304054153/http://www.qantas.com.au/infodetail/about/investors/preliminaryFinalReport15.pdf |archive-date=4 March 2016 |access-date=20 August 2015 |publisher=Qantas Airways Ltd}}</ref>
|-
| style="text-align:left;" |2016
|3,636
|452
|81.5
|
|<ref name="QGR2016">{{cite web |title=Qantas Annual Report 2016 |url=http://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2016AnnualReport.pdf |url-status=live |archive-url=https://web.archive.org/web/20210421165505/https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2016AnnualReport.pdf |archive-date=21 April 2021 |access-date=27 September 2017 |publisher=Qantas Airways Ltd}}</ref>
|-
|2017
|3,600
|417
|83.1
|95
|<ref name="QGR2017">{{cite web |title=Qantas Annual Report 2017 |url=http://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2017AnnualReport.pdf |url-status=live |archive-url=https://web.archive.org/web/20210421165512/https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2017AnnualReport.pdf |archive-date=21 April 2021 |access-date=27 September 2017 |publisher=Qantas Airways Ltd}}</ref>
|-
|2018
|3,795
|457
|85.6
|93
|<ref name="QGR2018">{{cite web |title=Qantas Annual Report 2018 |url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2018-Annual-Report-ASX.pdf |url-status=live |archive-url=https://web.archive.org/web/20210415144947/https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2018-Annual-Report-ASX.pdf |archive-date=15 April 2021 |access-date=30 May 2019 |publisher=Qantas Airways Ltd}}</ref>
|-
|2019
|3,961
|400
|86.1
|94
|<ref name="QGR2019">{{cite web |title=Qantas Annual Report 2019 |url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2019-Annual-Report-ASX.pdf |url-status=live |archive-url=https://web.archive.org/web/20201127162408/https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2019-Annual-Report-ASX.pdf |archive-date=27 November 2020 |access-date=13 December 2019 |publisher=Qantas Airways Ltd}}</ref>
|-
|2020
|3,006
|<span style="color:red;">−26</span>
|84.3
|87
|<ref name="QGR2020">{{cite web |title=Qantas Annual Report 2020 |url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2020-Annual-Report-ASX.pdf |access-date=1 March 2023 |publisher=Qantas Airways Ltd}}</ref>
|-
|2021
|1,140
|<span style="color:red;">−541</span>
|71.3
|78
|<ref name="QGR2021">{{cite web |title=Qantas Annual Report 2021 |url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2021-Annual-Report.pdf |access-date=1 March 2023 |publisher=Qantas Airways Ltd}}</ref>
|-
|2022
|1,440
|<span style="color:red;">−796</span>
|71.2
|76
|<ref name="QGR2022">{{cite web |title=Qantas Annual Report 2022 |url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2022-Annual-Report.pdf |access-date=1 March 2023 |publisher=Qantas Airways Ltd}}</ref>
|-
|2023
|4,235
|404
|86.4
|81
|<ref name="QGR2023">{{cite web |title=Qantas Annual Report 2023 |url=https://investor.qantas.com/FormBuilder/_Resource/_module/doLLG5ufYkCyEPjF1tpgyw/file/annual-reports/2023-Annual-Report.pdf |access-date=24 August 2023 |publisher=Qantas Airways Ltd}}</ref>
|-
|2024
|4,922
|497
|86.8
|86
|<ref name="QGR2025">{{cite web |title=Qantas Annual Report 2025 |url=https://investor.qantas.com/DownloadFile.axd?file=/Report/ComNews/20250905/02989757.pdf |access-date=5 September 2025 |publisher=Qantas Airways Ltd}}</ref>
|-
|2025
|5,711
|769
|88.3
|97
|<ref name="QGR2025">{{cite web |title=Qantas Annual Report 2025 |url=https://investor.qantas.com/DownloadFile.axd?file=/Report/ComNews/20250905/02989757.pdf |access-date=5 September 2025 |publisher=Qantas Airways Ltd}}</ref>
|}

===Marketing===
From 2004 to 2006, the airline's mascot, ''Julie The Jetstar Girl'', was played by actress [[Magda Szubanski]].{{cn|date=October 2024}} The advertising slogan of Jetstar is "All day every day low fares". In 2006, the jingle "Let's Fly Jetstar tonight" and the use of Szubanski ceased and was replaced with "It's All About Choice / Fly Away" (later "Low Fares, Good Time").{{cn|date=October 2024}}

====Television series====
The [[Nine Network]] began airing the series ''[[Going Places (Australian TV series)|Going Places]]'' from October 2007. The eight-part series depicted the everyday lives of selected members of Jetstar's Melbourne airport staff. The show followed the dramas of the check-in staff mid-flight, and new international recruits.{{cn|date=October 2024}}

===Sponsorship===
Jetstar Airways was the major sponsor of the [[National Rugby League]] team, the [[Gold Coast Titans]] from 2008 until 2012.<ref>{{cite press release |url=http://www.titans.com.au/index.php?page_id=55 |title=It's the Jetstar Gold Coast Titans |publisher=Gold Coast Titans |archive-url=https://web.archive.org/web/20080722172801/http://www.titans.com.au/index.php?page_id=55 |archive-date=22 July 2008 |access-date=22 January 2009}}</ref><ref>{{cite web |last1=Long |first1=Michael |title=iSelect renames the Gold Coast Titans |url=http://www.sportspromedia.com/news/iselect_renames_the_gold_coast_titans |website=SportsPro |access-date=20 June 2019 |date=15 June 2012}}</ref> In July 2008, Jetstar Airways was named the Official Airline of the [[Australian national rugby league team]]. One of its Airbus A320s was decorated with special decals to advertise the relationship.<ref>{{cite press release |url=http://www.jetstar.com/~/media/files/pdf/news/2008/jul/080716.ashx |title=Australian Kangaroos coach and captain launch Jetstar partnership, 'Go Roos' aircraft and ''PlayJetstarRugbyLeague.com'' – |publisher=Jetstar |archive-url=https://web.archive.org/web/20110523230612/http://www.jetstar.com/~/media/files/pdf/news/2008/jul/080716.ashx |archive-date=23 May 2011 |access-date=22 January 2009}}</ref>

==Destinations==
{{Main|List of Jetstar destinations}}

[[File:Countries in which Jetstar operates.svg|thumb|Countries served by Jetstar as of April 2025<ref>Route maps of the Jetstar subsidiaries, accessed via{{cite web |title=FlightConnections |url=https://www.flightconnections.com/ |access-date=1 April 2025 |website=FlightConnections}}</ref><ref>{{cite web |title=Jetstar Online Booking |url=https://www.jetstar.com/au/en/home |access-date=1 April 2025 |website=Jetstar}}</ref>]]

===Codeshare agreements===
{{As of|2024|01}}, Jetstar Airways has [[codeshare agreement]]s with the following airlines:<ref>{{cite web |url=http://centreforaviation.com/profiles/airlines/jetstar-airways-jq |title=Profile on Jetstar Airways |website=CAPA |publisher=Centre for Aviation |access-date=2 November 2016 |archive-url=https://web.archive.org/web/20161102152209/http://centreforaviation.com/profiles/airlines/jetstar-airways-jq |archive-date=2 November 2016 |url-status=live}}</ref>
{{div col}}
* [[American Airlines]]
* [[Emirates (airline)|Emirates]]
* [[Fiji Airways]]
* [[Finnair]]<ref>{{Cite web |url=https://www.routesonline.com/news/38/airlineroute/283339/finnair-qantas-group-expands-codeshare-partnership-from-late-march-2019/ |title=Finnair / Qantas Group expands codeshare partnership from late-March 2019 |website=Routesonline |date=12 March 2019}}</ref>
* [[IndiGo]]<ref>{{cite web|title=IndiGo Begins Jetstar Codeshare From Sep 2025|url=https://www.aeroroutes.com/eng/250729-6ejqcodeshare}}</ref>
* [[Japan Airlines]]
* [[Jeju Air]]<ref>{{Cite news |url=http://www.fnnews.com/news/201905031143302664 |script-title=ko:제주항공-濠 제트스타, 인천~골드코스트 공동운항 |publisher=파이낸셜뉴스 (Financial News) |language=ko |date=3 May 2019}}</ref>
* [[Jin Air]]
* [[KLM]]<ref>{{cite web|title=KLM Expands Jetstar Codeshare Network in NS22|url=https://www.aeroroutes.com/eng/220328-kljqns22}}</ref>
* [[LATAM Chile]]
* [[Qantas]]
{{div col end}}

===Interline agreements===
Jetstar Airways has [[Interlining|interline agreements]] with the following airline:
* [[IndiGo]]<ref>{{cite web|title=Jetstar and IndiGo announce virtual interline partnership|url=https://newsroom.jetstar.com/jetstar-and-indigo-announce-virtual-interline-partnership/}}</ref>

==Fleet==
===Current fleet===
{{As of|2025|9}}, Jetstar operates the following aircraft:<ref name=":3">{{Cite web |last= |title=Jetstar Fleet |url=https://www.flightradar24.com/data/airlines/jq-jst/fleet |access-date=2025-06-24 |website=Flightradar24 |language=en}}</ref><ref name="group1">{{cite web |url=https://www.jetstar.com/au/en/about-us/our-fleet |title=Our fleet |website=Jetstar Airways}}</ref><ref>{{cite web |title=Aircraft Registry search for Jetstar |url=https://www.casa.gov.au/search-centre/aircraft-register?reg=&search_api_fulltext=Jetstar+&field_tx_aircraft_manufacturer=&dt_first_registered%5Bmin%5D=&dt_first_registered%5Bmax%5D=&field_tx_aircraft_model= |access-date=3 September 2025}}</ref>

{| class="wikitable" style="text-align:center; margin:auto;"
|+ Jetstar Airways fleet
|-
!rowspan="2"|Aircraft
!rowspan="2"|In service
!rowspan="2"|Orders
!colspan="3"|Passengers
!rowspan="2"|Notes
|-
! style="width:25px;" |{{abbr|J|Business Class}}
! style="width:25px;" |{{abbr|Y|Economy Class}}
! style="width:50px;" |Total
|-
|rowspan="2"|[[Airbus A320-200]]
|rowspan="2"|55
|rowspan="2"|9<ref name=":4">{{Cite web |date=2025-06-10 |title=Qantas to close Jetstar Asia and redirect planes back to Australia |url=https://www.afr.com/companies/transport/qantas-to-close-jetstar-asia-and-divert-13-planes-back-to-australia-20250611-p5m6hl |access-date=2025-06-11 |website=Australian Financial Review |language=en}}</ref>
|rowspan="2"|&mdash;
|180
|180<ref name="group1"/>
| rowspan="2" |Nine aircraft to be transferred from [[Jetstar Asia]] following closure.<ref name=":4" /><ref>{{Cite web |last=Zappone |first=Chris |date=2025-06-11 |title=Qantas to shut down Jetstar Asia, redeploy planes to Australia; 500 jobs to go |url=https://www.smh.com.au/business/companies/qantas-shuts-down-jetstar-asia-blaming-jump-in-costs-500-jobs-to-go-20250611-p5m6iz.html |access-date=2025-06-25 |website=The Sydney Morning Herald |language=en}}</ref>
|-
|186
|186
|-
|[[Airbus A320neo]]
|5<ref name=":3" />
|8<ref name=":1">{{cite press release |url=https://www.qantasnewsroom.com.au/wp-content/uploads/2024/08/Fact-Sheet-Qantas-Group-Fleet-Renewal.pdf |title=The Next Gen Qantas Group Fleet |publisher=Qantas Group}}</ref>
|&mdash;
|188
|188
|Deliveries began November 2024.<ref>{{Cite web |last=Nelson |first=Jake |date=31 October 2024 |title=Jetstar's first A320neo spotted in flight tests |url=https://australianaviation.com.au/2024/10/jetstars-first-a320neo-spotted-in-flight-tests/ |access-date=31 October 2024 |website=Australian Aviation}}</ref>
|-
|{{nowrap|[[Airbus A321-200]]}}
|6
|&mdash;
|&mdash;
|230
|230<ref name="group1"/>
|
|-
|[[Airbus A321LR]]
|21
|4
|—
|232
|232<ref name="lr&xlr">{{cite press release |title=Jetstar's new A321neo fleet will improve range and comfort |url=https://www.jetstar.com/au/en/inspiration/articles/airbus-a321neo-lr-aircraft-features |website=Jetstar newsroom |date=May 2022}}</ref>
|
|-
|[[Airbus A321XLR]]
|&mdash;
|12<ref name=":1"/>
|colspan="3"|{{abbr|TBA|To Be Announced}}
|Deliveries begin in 2027.<br>To be fitted with a two class configuration.<ref>{{Cite web |date=2025-08-28 |title=QANTAS ORDERS 20 NEW A321XLR AIRCRAFT, 16 WITH LIE-FLAT BUSINESS SEATS |url=https://www.qantasnewsroom.com.au/media-releases/qantas-orders-20-new-a321xlr-aircraft-16-with-lie-flat-business-seats/ |access-date=2025-08-28 |website=Qantas Newsroom}}</ref>
|-
|[[Boeing 787-8]]
|11<ref>{{cite web |url=http://australianaviation.com.au/2013/06/first-jetstar-787-in-final-assembly/ |title=First Jetstar 787 in final assembly |work=[[Australian Aviation]] |date=5 June 2013}}</ref>
|&mdash;
|21
|314
|335
|To be retrofitted from February 2026.<ref>{{Cite web |date=22 January 2025 |title=Qantas announced new benefits and changes to freauent flyer program |url=https://www.qantasnewsroom.com.au/media-releases/qantas-announces-new-benefits-and-changes-to-frequent-flyer-program/ |access-date=23 January 2025 |website=Qantas Newsroom}}</ref><br>First [[Australia|Australian]] operator of the [[Boeing 787 Dreamliner]].
|-
!Total
!99
!33
!colspan="4"|
|}

=== Fleet development ===
{{multiple image
| align             = right
| direction         = vertical
| width             = 200
| image1            = VH-VGA Airbus A320-232 Jetstar (8174512748).jpg
| width1            = 
| alt1              = 
| caption1          = [[Airbus A320-200]]
| image3            = Jetstar Airways VH-OFE Airbus A321-251NX (neo) Melbourne International Airport (MEL YMML) (52400430161).jpg
| width3            = 
| alt3              = 
| caption3          = [[Airbus A321LR]]
| image4            = Jetstar Australia Boeing 787-8 VH-VKH (40626852904).jpg
| width4            = 
| alt4              = 
| caption4          = [[Boeing 787-8]]
| image2            = VH-VWT Airbus A321-231 Jetstar (9165228154).jpg
| caption2          = [[Airbus A321-200]]
}}
In October 2011, Qantas Group placed an order for 110 Airbus A320 family aircraft, with 11 allocated to a planned new Qantas Group premium airline in Asia (never actually established) and 99 to various Jetstar-branded airlines including Jetstar Hong Kong, which received aircraft but never commenced operations.<ref>{{cite news |last=Freed |first=Jamie |url=http://www.smh.com.au/business/aviation/qantass-jetstar-hong-kong-venture-down-to-one-plane-20150321-1m4rm5.html |title=Qantas's Jetstar Hong Kong venture down to one plane |work=The Sydney Morning Herald |date=22 March 2015 |access-date=13 August 2015}}</ref> The order consisted of 32 A320ceos and 78 A320neos, with scope to convert some to the larger A321s.<ref>{{cite web |title=Qantas and Airbus sign huge A320 order |url=http://australianaviation.com.au/2011/10/qantas-and-airbus-sign-huge-a320-order/ |access-date=29 July 2013 |publisher=Australian Aviation}}</ref>

In 2014, Qantas Group converted 21 orders for the A320ceo to the newer re-engined A320neos, taking the total A320neo family aircraft on order to 99.<ref>{{Cite news |last=Govindasamy |first=Siva |date=2014-08-28 |title=Qantas converts Airbus A320 orders to upgraded A320neo variant |url=https://www.reuters.com/article/business/qantas-converts-airbus-a320-orders-to-upgraded-a320neo-variant-idUSKBN0GS05E/ |access-date=2025-10-02 |work=Reuters |language=en-GB}}</ref><ref name="backlog">{{cite news |date=8 July 2014 |title=Qantas adds to & restructures Jetstar A320neo backlog |url=http://australianaviation.com.au/2014/07/qantas-adds-to-restructures-jetstar-a320neo-backlog/ |access-date=30 December 2016 |website=Australian Aviation |publisher=Phantom Media}}</ref>

In 2016, the operator or operators of the A320neos and A321neos (Jetstar or Qantas) remained unspecified.<ref name="2017del">{{cite web |url=http://australianaviation.com.au/2016/02/qantas-expects-first-a320neo-delivery-end-of-calendar-2017 |title=Qantas expects first A320neo delivery end of calendar 2017 |author=Jordan Chong |website=Australian Aviation |publisher=Phantom Media |date=23 February 2016 |access-date=30 December 2016}}</ref>

In November 2017, the order consisted 54 A320neos and 45 A321neos as some of the A320neo orders were converted to A321neos.<ref name="A320neodefer">{{cite web |url=http://australianaviation.com.au/2017/02/qantas-to-defer-a320neo-deliveries-reports-drop-first-half-profit/ |title=Qantas to defer A320neo deliveries, reports drop in first half profit |last=Chong |first=Jordan |website=Australian Aviation |publisher=Phantom Media |date=23 February 2017 |access-date=7 November 2017}}</ref>

In February 2018, 18 A321neo orders were converted to the longer-range A321LRs to allow Jetstar Airways to deploy some of its Boeing 787s onto other routes.<ref name=":0">{{Cite web |date=21 February 2018 |title=Jetstar to operate Airbus A321neoLR |url=http://australianaviation.com.au/2018/02/jetstar-to-operate-airbus-a321neolr/ |access-date=2 March 2019 |website=Australian Aviation}}</ref><ref>{{Cite web |url=http://australianaviation.com.au/2018/08/jetstar-says-a321lr-to-open-up-potential-new-routes/ |title=Jetstar says A321LR to open up potential new routes |date=1 August 2018 |website=Australian Aviation |access-date=2 March 2019}}</ref>

In June 2019, at the Paris Air Show, Qantas Group converted 26 more A321neo orders to the ultra-long-range A321XLR and 10 more A321neo orders to the longer-range A321LR. In addition, 10 further A321XLRs were ordered. Total orders for the A320neo family were 109: 45 A320neos, 28 A321LRs, and 36 A321XLRs. How these planes will be distributed throughout the Qantas Group has not been announced; 28 of the 36 A321XLRs on order have been earmarked for Qantas by ex-CEO [[Alan Joyce (businessman)|Alan Joyce]].<ref>{{Cite web |url=https://www.qantasnewsroom.com.au/media-releases/qantas-group-updates-airbus-order-with-extra-long-range-a321/ |title=QANTAS GROUP UPDATES AIRBUS ORDER WITH EXTRA LONG RANGE A321 |website=Qantas News Room |access-date=20 June 2019}}</ref><ref>{{Cite web |last=Qantas |title=QANTAS' FIRST A321XLR EN ROUTE TO AUSTRALIA |url=https://www.qantasnewsroom.com.au/media-releases/qantas-first-a321xlr-en-route-to-australia/ |access-date=2 October 2025 |website=Qantas}}</ref> In July 2022, the airline took its first A321LR.<ref>{{cite web |date=1 August 2022 |title=Australia's Jetstar Airways takes first A321neo |url=https://www.ch-aviation.com/portal/news/117896-australias-jetstar-airways-takes-first-a321neo |website=Ch-Aviation}}</ref>

In November 2023, Jetstar announced a major revamp of its fleet of 11 Boeing 787-8 Dreamliners from late 2025. The multi-million dollar aircraft upgrade will have new RECARO Seats in business and economy (with the business class offering increasing from 21 to 44), a lie-flat crew rest area, Wi-Fi connectivity to replace entertainment screens and a new livery to match the Airbus A321LR.<ref name="787revamp">{{Cite web |date=9 November 2023 |title=Jetstar announces major revamp of its Boeing 787 international fleet |url=https://newsroom.jetstar.com/jetstar-announces-major-revamp-of-its-boeing-787-international-fleet/ |access-date=11 November 2023 |website=Jetstar Newsroom}}</ref>

In August 2025, Qantas Group ordered an additional 20 A321XLRs to increase the total A321XLR order to 56, out of which 48 aircraft will be allocated to Qantas, and the remaining 8 to Jetstar.<ref name=":5">{{Cite web |title=QANTAS ORDERS 20 NEW A321XLR AIRCRAFT, 16 WITH LIE-FLAT BUSINESS SEATS |url=https://www.qantasnewsroom.com.au/media-releases/qantas-orders-20-new-a321xlr-aircraft-16-with-lie-flat-business-seats/ |archive-url=http://web.archive.org/web/20250901130829/https://www.qantasnewsroom.com.au/media-releases/qantas-orders-20-new-a321xlr-aircraft-16-with-lie-flat-business-seats/ |archive-date=2025-09-01 |access-date=2025-10-02 |website=Qantas News Room |language=en}}</ref>

===Former fleet===
Jetstar formerly operated the following aircraft:

{| class="wikitable" style="margin:0.5em auto; text-align:center"
|+ Jetstar former fleet
|-
!Aircraft
!Total
!Introduced
!Retired
!Notes
|-
|[[Airbus A330-200]]
|11
|2006
|2015
|All transferred to [[Qantas]].<ref>{{cite web |last1=Jaeger |first1=Thomas |title=Qantas to reconfigure JetStar A330-200s, order five new B737-800s |url=https://www.ch-aviation.com/news/16910-qantas-to-reconfigure-jetstar-a330-200s-order-five-new-b737-800s |publisher=ch-aviation |access-date=20 June 2025 |date=22 February 2013}}</ref>
|-
|[[Boeing 717-200]]
|14
|2004
|2007
|Inherited from [[Impulse Airlines]].<br />All transferred to [[QantasLink]].<ref>{{cite press release |title=Enf of an era: Qantas marks final day of 717 flying in Australia |url=https://www.qantasnewsroom.com.au/media-releases/end-of-an-era-qantas-marks-final-day-of-717-flying-in-australia/?print=1 |publisher=Qantas |access-date=20 June 2025 |date=26 October 2024}}</ref>
|-
|[[De Havilland Canada Dash 8-300]]
|5
|2015
|2019
|Operated by [[Eastern Australia Airlines]].<br />All returned to [[QantasLink]].<ref>{{cite web |title=Jetstar plans to end Q300 regional services in New Zealand |url=https://australianaviation.com.au/2019/09/jetstar-plans-to-end-q300-regional-services-in-new-zealand/ |publisher=Australian Aviation |access-date=20 June 2025 |date=25 September 2019}}</ref>
|}
{{multiple image
| align             = center
| direction         = horizontal
| width             = 200
| image1            = VH-EBD Airbus A330 Jetstar (7355498778).jpg
| width1            = 
| alt1              = 
| caption1          = [[Airbus A330-200]]
| image3            = VH-VQF Boeing 717 of Jetstar at Sydney Feb 2006.jpg
| width3            = 
| alt3              = 
| caption3          = [[Boeing 717-200]]
| image4            = Jetstar Airways De Havilland Canada DHC-8-300 VH-SBI.jpg
| width4            = 
| alt4              = 
| caption4          = [[De Havilland Canada Dash 8-300]]
}}

==In-flight service==
{{advert|date=October 2024}}
===Cabins===
[[File:Passenger cabin of a Jetstar Boeing 787.jpg|thumb|Interior of a Jetstar [[Boeing 787-8]]]]
On all [[Boeing 787 Dreamliner]] and [[Airbus A321XLR]] international routes, Jetstar offers a two-class service.<ref name=":5" /> 

;Business Class
Jetstar offers Business Class on its Boeing 787 aircraft. The Business Class cabin is fitted with 21 leather premium class seats in a 2–3–2 configuration, similar to Qantas domestic Business Class or Qantas international [[premium economy]] class. The service is inclusive of all meals and beverages, in-flight entertainment, and includes an increased baggage allowance of {{cvt|30|kg}}. Business Max fares also include Qantas Club lounge access where available, and earn [[Qantas Frequent Flyer]] points.<ref>{{cite web |url=http://www.jetstar.com/au/en/what-we-offer/in-flight/business-class |title=Business Class |work=Jetstar |access-date=27 July 2015}}</ref>

;Economy Class
Jetstar offers either pre-purchased meals on wheels or [[buy on board]] service with food and beverages.<ref>{{cite web |url=http://www.jetstar.com/au/en/what-we-offer/in-flight/~/_media/D96A4349883F426C9AA9869AB11DE629.pdf |title=JetShop.Cafe |archive-url=https://web.archive.org/web/20111108210350/http://www.jetstar.com/au/en/what-we-offer/in-flight/~/_media/D96A4349883F426C9AA9869AB11DE629.pdf |archive-date=8 November 2011 |publisher=Jetstar Airways |access-date=8 November 2011}}</ref>

===In-flight entertainment===
The airline has an eponymously named [[inflight magazine]]. In November 2011, Jetstar became the first airline to offer passengers [[iPad]]s for use as in-flight entertainment devices. The units, which are pre-loaded with movies, games, and magazines, are provided on flights over two hours duration and are available for a fee in Economy Class but are complimentary in the international Business Class cabin, although some aircraft have seat back entertainment screens.<ref>{{cite web |url=http://bigpondnews.com/articles/Technology/2011/11/08/Jetstar_announces_roll_out_of_iPads_682938.html |title=Technology |access-date=27 July 2015}}</ref> The options available are changed on a bi-monthly basis depending on customer feedback forms which are collected by head office through a random selection process.<ref>{{cite web |url=http://www.jetstar.com/mediacentre/facts-and-stats/jetstar-group |title=Jetstar group |access-date=27 July 2015}}</ref>

Jetstar's Boeing 787 aircraft are fitted with 10-inch seat-back on-demand entertainment screens in business class and 9-inch screens in economy class. While complimentary for Business Class passengers, Economy Class passengers will need to pre-purchase access to the on-demand entertainment screens or buy it on board.

==Jetstar Group==
<!-- "Jetstar Group" links here -->

In addition to owning 100% of Jetstar Airways in Australia, the Qantas Group owns stake in other Jetstar-branded airlines in the Asia-Pacific region. The airline represent a strategy to provide better growth for the Qantas Group by accessing the intra-Asia market:<ref>{{cite web |url=http://www.ausbt.com.au/jetstar-japan-is-qantas-new-low-cost-asia-play |title=Jetstar Japan is Qantas' new low-cost Asia play |publisher=Australian Business Traveller |access-date=23 July 2013}}</ref> exploiting both its faster growth and/or its under-penetration by low-cost airline.

Qantas partners with local investors as both a means to overcome foreign ownership or traffic rights restrictions<ref>{{cite web |url=http://www.airlineleader.com/this-months-highlights/finding-a-way-out-escaping-the-regulatory-confinement-of-foreign-ownership-rules |title=Finding a way out: escaping the regulatory confinement of foreign ownership rules |publisher=Airline Leader |access-date=23 July 2013 |archive-date=27 October 2012 |archive-url=https://web.archive.org/web/20121027070620/http://www.airlineleader.com/this-months-highlights/finding-a-way-out-escaping-the-regulatory-confinement-of-foreign-ownership-rules |url-status=dead}}</ref> and to keep the ventures "capital light", i.e. reduce the capital investment required by Qantas and keep assets such as aircraft off the Qantas balance sheet.<ref>{{cite web |url=http://www.afr.com/p/business/companies/jetstar_confident_of_growth_in_asia_2CDs3363197mAYsF0HVO3I |title=Jetstar confident of growth in Asia |publisher=The Australian Financial Review |access-date=23 July 2013}}</ref><ref>{{cite news |url=http://www.theaustralian.com.au/business/aviation/asia-joint-ventures-to-see-jetstar-go-gangbusters/story-e6frg95x-1226424793246 |title=Asia joint ventures to see Jetstar go gangbusters |publisher=The Australian |access-date=23 July 2013}}</ref>

From 2008 to 2020, the Group also consisted [[Jetstar Pacific]], a Vietnamese subsidiary which is also co-owned by [[Vietnam Airlines]] (nearly 70%). However, since July 2020, this carrier left the Jetstar Group and rebranded to Pacific Airlines.<ref>{{Cite web |title=Changes to Jetstar Pacific (BL) bookings |url=https://www.jetstar.com/us/en/help/articles/changes-to-jetstar-pacific-bookings |access-date=11 October 2020 |website=Jetstar |archive-date=26 September 2020 |archive-url=https://web.archive.org/web/20200926081643/https://www.jetstar.com/us/en/help/articles/changes-to-jetstar-pacific-bookings |url-status=dead}}</ref>

From 2004 to 2025, the Group operated [[Jetstar Asia]], a subsidiary based in Singapore serving the Asia-Pacific region, with 16 routes ceased at its end of operation.<ref name=":2">{{Cite web |date=2025-06-11 |title=QANTAS GROUP TO CLOSE ITS INTRA-ASIA AIRLINE JETSTAR ASIA |url=https://www.qantasnewsroom.com.au/media-releases/qantas-group-to-close-its-intra-asia-airline-jetstar-asia/ |access-date=2025-06-11 |website=Qantas Newsroom}}</ref>

The Jetstar Group is headed by [[CEO]] Stephanie Tully.<ref>{{cite web |url=http://australianaviation.com.au/2017/08/qantas-restructures-leadership-team/ |title=Qantas restructures leadership team |publisher=Australian Aviation |access-date=19 December 2017}}</ref> The Jetstar Group consists of the following airlines:

{| class="wikitable sortable"
|-
! Country
! Airline
! [[IATA airline designator|IATA]]
! [[ICAO airline designator|ICAO]]
! Callsign
! Date joined group
! Fleet size
! Qantas Group ownership
! Other owners

|-
| Australia
| Jetstar Airways
| JQ
| JST
| Jetstar
| 2003<ref>{{cite news |url=http://www.smh.com.au/articles/2003/12/01/1070127331088.html |title=Qantas names low cost carrier Jetstar |work=Sydney Morning Herald |access-date=23 July 2013 |date=1 December 2003}}</ref>
| 72<ref name="fleet">[https://www.casa.gov.au/aircraft-register Australian civil aircraft register search], using "Jetstar" as the search keyword. Search conducted 24 August 2018.</ref>
| 100%
|
|-
| Japan
| [[Jetstar Japan]]
| GK
| JJP
| Orange Liner
| 2011<ref>{{cite news |url=http://news.smh.com.au/breaking-news-business/qantas-spreads-wings-with-jetstar-japan-20110816-1ivw5.html |title=Qantas spreads wings with Jetstar Japan |work=Sydney Morning Herald |access-date=23 July 2013}}</ref>
| 24<ref name="Airbus_Orders">{{Cite web |date=31 May 2017 |title=Airbus Orders and Deliveries |url=http://www.airbus.com/company/market/orders-deliveries/ |access-date=19 June 2017 |work=Airbus |format=xls}}</ref>
| 33.3%<ref>{{cite web |url=http://centreforaviation.com/news/century-tokyo-leasing-corp-acquires-stake-in-jetstar-japan-145882 |title=Century Tokyo Leasing Corp acquires stake in Jetstar Japan |publisher=CAPA Centre for Aviation |access-date=23 July 2013}}</ref>
| {{ubl|[[Japan Airlines]] (33.3%)|[[Century Tokyo Leasing Corporation]] (16.7%)|[[Mitsubishi Corporation]] (16.7%)}}
|}

== Notes ==
{{Notelist}}

== References ==
{{Reflist}}

==External links==
{{commons category-inline|Jetstar Group}}

*{{Official website|www.jetstar.com}}
*[https://web.archive.org/web/20150330084116/https://mobile.jetstar.com/ Jetstar Airways mobile website]
*{{usurped|1=[https://web.archive.org/web/20080509090408/http://www.jetstarmagazine.com/ Jetstar Magazine]}}

{{Portalbar|Companies|Aviation|Australia}}
{{Qantas}}
{{Navbox Airlines of Australia}}

[[Category:Airlines based in Melbourne]]
[[Category:Qantas]]
[[Category:Low-cost carriers]]
[[Category:Airlines established in 2003]]
[[Category:Australian brands]]
[[Category:Australian companies established in 2003]]