Intrado

Intrado, formerly West Corporation, is an American telecommunications company. It was purchased by private equity firm Apollo Global Management on October 11, 2017.<ref name="omaha.com">Template:Cite web</ref><ref name= "NYT">Template:Cite news</ref>

Business Operations

Intrado is reorganized in five main segments: Cloud Collaboration,<ref>Template:Cite web</ref> Life and Safety (including 911 operations), Enterprise Communications, Digital Media (including streaming operations), and Health and Wellness (including healthcare claims and customer support) in 2019.<ref>Template:Cite web.</ref> It spun out its telemarketing brand to West Revenue Generation Services (WRGS), also owned by Apollo Global Management in 2019<ref>Template:Cite web</ref>

History

Gary and Mary West co-founded WATS Marketing of America in 1978.<ref name= "O">Template:Cite web</ref> The couple left the company in 1985 and Mary West founded West Teleservices with Troy Eaden in 1986.<ref name= "O" /> Gary West joined West Teleservices one year later as chairman.<ref name= "O" />

During the first decade, West Teleservices hired thousands of employees and reached over $100 million in net proceeds.<ref name= "O" /> West Teleservices expanded their products through a series of acquisitions, including Tel Mark Sales Inc., Intercall, Televox, and HyperCube.<ref name= "O" />

In November 1996, West went public with 2,000 employees.<ref name= "O" />

In 2002, West acquired Tel Mark Sales, Dakotah Direct, and Attention, LLC.<ref name= "O" /> The following year, West acquired conferencing company InterCall and ConferenceCall.com.<ref name= "O" /><ref name= "DM">Template:Cite web</ref>

In 2006, West which had been publicly traded since 1996, recapitalized under the sponsorship of investor groups led by Thomas H. Lee Partners and Quadrangle Group.<ref name= "O" /> Gary and Mary West continued to maintain 25 percent of the company.<ref name= "O" />

In January 2015, West announced the sale of its agent services businesses to Alorica. The sale closed in early March 2015.<ref name="AgentSale2">Template:Cite web</ref>

In October 2017, West was purchased by Apollo Global Management, a New York-based private equity firm, for $5.2 billion.<ref name="omaha.com"/>

On August 31, 2018 West Corporation laid off 148 employees between their Middleton, WI and Green Bay, WI location after losing a major contract.<ref>Template:Cite web</ref>

On June 25, 2019 West Corporation rebranded itself to Intrado.<ref>Template:Cite web</ref>

On September 11, 2020 Intrado acquired Syn-Apps LLC, developer of mass notification software.<ref>Template:Cite web</ref>

On December 20, 2020 Intrado acquired Asparia<ref>Template:Cite web</ref>

On January 31, 2023 Stonepeak acquired Intrado Life & Safety for $2.4 billion. The Intrado name and brand will transition with the safety business. Intrado Corporation rebranded its remaining holdings to West Technology Group, LLC.<ref>Template:Cite web</ref>

On October 2, 2023 Matt Carter was appointed CEO of Intrado Life & Safety replacing Jeff Robertson.<ref>Template:Cite web</ref>

Name history

• November 1996: West TeleServices Corporation
• January 1, 2001: West Corporation<ref name= "I">Template:Cite web</ref>
• June 25, 2019: Intrado<ref name="intrado.com">Template:Cite web</ref>

Controversies

In April 2014, Intrado was partially responsible for a 14-state 911 outage that affected an estimated 11 million people and 6,000 emergency help calls.<ref>Template:Cite web</ref><ref>Template:Cite web</ref><ref>Template:Cite web</ref> As a result, the FCC fined Intrado $1.4 million.<ref>Template:Cite web</ref>

In November 2019, Intrado agreed to pay $175,000 to the US Treasury due to glitches in their system that occurred in August 2018 that left millions without access to 911 access for 65 minutes across 6 states.<ref>Template:Cite web</ref><ref>Template:Cite web</ref><ref>Template:Cite web</ref>

In September 2020, 911 outages were reported across 14 states for more than an hour due in part to Intrado.<ref>Template:Cite web</ref><ref>Template:Cite web</ref>

Acquisitions

Between 2002 and 2013, West Corporation invested approximately $2.7 billion in strategic acquisitions.<ref name= "O" />

West has acquired: Template:Div-col

Awards

• April 2013 National College and West Corporation & Business Solutions Distinguished Community Employer<ref name= "NC">Template:Cite webTemplate:Dead link</ref>