Spark New Zealand

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Template:Short description Template:Multiple issues Template:Use New Zealand English Template:Use dmy dates Template:Infobox company

Spark New Zealand Limited is a New Zealand telecommunications and digital services company providing fixed-line telephone services, mobile phone services, broadband, and digital technology services (including cloud, security, digital transformation, and managed services). Its customers range from consumers to small - medium business, government agencies and large enterprise clients. It was formerly known as Telecom New Zealand until it was rebranded to Spark on 8 August 2014.<ref name="newsman">Template:Cite news</ref> It has operated as a publicly traded company since 1990. Spark's mobile network reaches 98% of New Zealand, with over 2.7 million mobile connections and 687,000 broadband connections<ref>Template:Cite web</ref>

Spark is one of the largest companies by value on the New Zealand Exchange (NZX). As of 2007, it was the 39th largest telecommunications company in the OECD.<ref name="OECD">Template:Cite news</ref> The company is part of New Zealand Telecommunications Forum.

Telecom New Zealand was formed in 1987 from a division of the New Zealand Post Office, and privatised in 1990. In 2008, Telecom was operationally separated into three divisions under local loop unbundling initiatives by central government – Telecom Retail; Telecom Wholesale; and Chorus, the network infrastructure division. This separation effectively ended any remnants of monopoly that Telecom Retail once had in the market. In 2011 the demerger process was complete, with Telecom and Chorus becoming separate listed companies.<ref>Template:Cite news</ref>

Spark has 63 retail locations around New Zealand, including 16 in Auckland.<ref name="Spark">Template:Cite web</ref>

History

The Postal Services Act 1987 split the then New Zealand Post Office into New Zealand Post Limited (trading as NZPost), Telecom Corporation of New Zealand Limited (trading as Telecom) and Post Office Bank Limited (trading as PostBank, sold to ANZ in 1989) and all three industries progressively deregulated. The selling price of Telecom was considered by some to be extremely low, given that Telecom had a monopoly of all phone lines in New Zealand at the time.<ref>Template:Cite web</ref>

1990s

In 1990, Telecom was sold to two United States–based telecommunications companies, Verizon Communications (formerly Bell Atlantic) and Ameritech, for NZ$4.25 billion.<ref>Template:Cite web</ref> After Telecom was privatized, the Kiwi Share agreement was drawn up, which included a provision that the company retained free local calling for residential customers.<ref>Template:Cite web</ref>

In 1991, Telecom listed on the New Zealand, Australian and New York stock exchanges. The following year Telecom implemented a NZ$200 million fibre-optic cable connection between Australia and New Zealand. Also in 1991, Roderick Deane was appointed CEO of the company. Then in 1993 Ameritech and Bell Atlantic reduced their share in Telecom to a combined 49.6% and BellSouth New Zealand Limited (BellSouth), subsequently acquired by Vodafone, set up the first mobile network to compete with Telecom.Template:Citation needed

Clear Communications reached an agreement with Telecom in 1995 on local service interconnection. Also in 1995, Telecom created First Media Ltd to develop a cable television network across Auckland and Wellington, called First TV. In 1996 Telecom established a telephone exchange in the United States for international traffic, and launched Xtra.Template:Citation needed

1997 saw Telecom buy back NZ$1 billion of its shares. The following year, Ameritech sold down its 24.8% shareholding in an international public offering, and Bell Atlantic issued exchangeable notes that were convertible into the Telecom shares that it owned.

In December 1997<ref>Template:Cite web</ref> Patricia Reddy was appointed to the Telecom board. She remained on it until 2008.<ref>Template:Cite web</ref> In September 2016 as Dame Patsy Reddy she became the Governor General of New Zealand.Template:Citation needed

In 1998, Southern Cross Cables Limited (half owned by Telecom) announced plans to build a fibre-optic cable linking New Zealand with Australia and North America. Vodafone Group bought BellSouth and started a campaign to attract Telecom customers to its network.<ref>Template:Cite web</ref>

In 1999, Telecom established a presence in Australia, buying 78% of AAPT, Australia's third-largest telecommunications company. Telecom upgraded its nationwide payphone network to smart card technology. Telecom's broadband Internet service based on ADSL technology, called JetStream, was launched and rolled-out progressively in local exchanges. Also at this time, Telecom began charging customers who connected to the Internet using a local dial up number, forcing all ISPs in New Zealand to change to an 0867 dial up number. This resulted in complaints that this was in breach of Telecom's Kiwishare Agreement where residential customers are allowed free local calling. The decade was rounded off with Theresa Gattung being appointed new CEO of Telecom, with Rod Deane moving to the position of chairman.Template:Citation needed

2000s

File:Telecom logo NZ old.gif
The original Telecom logo

In 2000, Xtra signed up its 300,000th customer.Template:Citation needed Telecom also raised its shareholding in AAPT to 100%.Template:Citation needed

Evidence emerged in early 2002 of Telecom having exploited an ill-considered, or fraudulently made to order, accounting standard (FRS38) to inflate its year 2001 reported profit by some $263 million.<ref>Template:Cite web</ref> This standard required holding companies to incorporate profits and losses of associate companies into their group accounts by way of "equity accounting" except when the associate is insolvent. Being insolvent has been wrongly taken as substantial evidence that the holding company will no longer share in the associates profits and losses. The associate company Southern Cross Cables paid Telecom $263 million in dividends as per (note 2 of) Telecom's 2001 annual accounts,<ref>Template:Cite web</ref> $US200m as per Southern Cross's annual accounts.<ref>Template:Cite web</ref> Southern Cross opened for (limited) business in November 2000 and its income from operations to 30 June 2001 was only $US13 million ($US55 million for the 2002 year). Southern Cross were insolvent to the extent of $US24 million as at 30 June 2000 and this increased to $US280 million as at June 2001 as a result of the dividends and other (net) expenses ($328 million in 2002). The dividends were treated as income in Telecom's accounts there being nothing in FRS 28 to say that they should not be although such inclusion did breach an overall requirement that the accounts present a fair view.Template:Citation needed

In 2003, a new logo was launched.<ref>Template:Cite webTemplate:Cbignore</ref>Template:Better source needed

In 2004, Telecom purchased Gen-i Ltd (in May) and Computerland Ltd (in September). The company had 36 retail stores around the country.<ref name="spark-2004">Template:Cite news</ref> During the year, the company won the Roger Award for the Worst Transnational Corporation operating in New Zealand.Template:Citation needed

In 2005, Telecom introduced "Bitstream", a 256 kbit ADSL service sold at wholesale prices (at approximately 10% below the retail price) to other ISPs. Telecom also posted a profit of NZ$916 million. The company also launched online retail store Ferrit launches with about 150 retailers.<ref name=Ferrit>Template:Cite news</ref>

2006
  • 9 May: An audio clip recorded on 2 March was released involving Telecom CEO Theresa Gattung admitting the use of confusion as a chief marketing tool in the industry. The March recording also dismissed the New Zealand Government as "too smart to do anything dumb" with regards to regulation.<ref>Template:Cite news</ref>
  • Late May: Deane resigned as chairman, and was replaced by Wayne Boyd the following month.Template:Citation needed
  • July: Matt Crockett was appointed CEO of Telecom's newly formed Wholesale division.<ref>Template:Cite news</ref>
  • All Computerland branches around New Zealand were rebranded as Gen-i.Template:Citation needed
2007
  • 16 January: The Librarians Association of New Zealand put in a complaint about a Telecom advertisement where three young school children said, "Only dumb kids read books, brainy kids have broadband." Originally Telecom said it was the view of the young children and not Telecom and the advertisement was unscripted, later Telecom chose to edit the advertisement to remove the comments.Template:Citation needed
  • 19 January: It was reported that Paritai Drive, Ōrākei, one of the richest streets in Auckland, was still not capable of receiving a broadband SL service and there were many other well populated areas around New Zealand still not capable of receiving broadband. Opposition Woosh Wireless immediately tested its service in the area and gave residents the opportunity to join its wireless broadband service.<ref>Template:Cite news</ref><ref>Template:Cite news</ref>
  • 5 February: Telecom announced that from March 2007 it would begin rolling out ADSL2+, more than a year after the original roll out date.
  • 31 March: Telecom shut down its old 025 D-AMPS/TDMA network with all 025 phones changed to 027 (CDMA).Template:Citation needed
  • May 2007: British Telecom had been in discussion with the New Zealand government regarding Telecom's monopoly control of the NZ broadband network. Three to four years previously, British Telecom was in a similar position to that of NZ Telecom; the British broadband network has since been broken up and the NZ government was keen to learn and possibly copy the development/regulatory/investment model used by the British firm.Template:Citation needed
  • The Auckland Chamber of Commerce publicly stated that if Telecom did not invest in a next-generation high-speed network, comparable with that of other Western nations, they would fund a private fibre-optic based service in the 100 megabit speed range. The proposed coverage of this would be within 200m of a path running south from Auckland CBD (situated to allow as many businesses as possible to connect). Any company or private individual within this range would be offered a connection.Template:Citation needed
  • 28 June: Telecom announced that Paul Reynolds, CEO of BT Wholesale, has been selected as the new CEO, to start on 27 September.<ref>Template:Cite web</ref> Simon Moutter was appointed as acting CEO in the interim.<ref>Template:Cite news</ref>
  • 30 June: Theresa Gattung steps down as CEO,<ref>Template:Cite web</ref> with a reported leaving payment of $5.125 million.<ref>Template:Cite news</ref>
  • 27 September: Dr Paul Reynolds starts as CEO of Telecom.Template:Citation needed
  • In November 2007, the Boost Mobile brand was discontinued in New Zealand by Telecom.Template:Citation needed
  • 21 November: Mark Ratcliffe, Chief Operating Officer for Technology, is appointed CEO of Telecom's soon-to-be spun off network division.Template:Citation needed
2008
File:Chorus van Telecom New Zealand.jpg
A van with the Chorus livery.
2009
  • 12 January: Telecom announces the closure of its online retail store Ferrit.<ref name=Ferrit/>
  • August: An industrial dispute emerged between Chorus and the Engineering, Printing and Manufacturing Union after servicing contracts in the Auckland and Northland regions are awarded to Australian company Visionstream, which planned to change technicians' employment contracts to a dependent contractor model.<ref>Template:Cite news</ref><ref>Template:Cite news</ref>

In October a new logo was announced.Template:Citation needed

2010s

File:Spark HQ Wellington.jpg
Spark's headquarters in Wellington
2010
  • November: Telecom moves into its newly built world HQ on Victoria St in the Auckland CBD. Costing the developer $280 million, it will consist of 2700 staff and be the largest corporate move in New Zealand history.<ref>Template:Cite web</ref>
2011
  • 24 May: Crown Fibre Holdings announced that Telecom had been successful in partnering with the Government to build a fibre network.Template:Citation needed
  • 9 June: The National Business Review reveals that in OIA documents that the Department of Internal Affairs considered at least one text message sent by Telecom to be in breach of the Unsolicited Electronic Messages Act 2007.<ref name="nbrspam">Template:Cite news</ref>
  • 1 December: Telecom divests itself of Chorus, the Network Infrastructure division, in a one for five share deal, with Chorus becoming a separately listed company.Template:Citation needed
2013
  • 9 December: Telecom announces sale of AAPT for A$450 million<ref>Template:Cite web</ref>
2014
  • 21 February: Telecom announces a name change to 'Spark', which took effect on 8 August 2014<ref>Template:Cite web</ref> to better reflect the company's new direction and aspirations.<ref name="newsman" />
  • 25 June 2014: Spark announce Lightbox, an online movie and TV show streaming service, in competition with Netflix and SkyTV.<ref>Template:Cite web</ref> Lightbox went live on 27 August 2014.<ref>Template:Cite web</ref>
  • 8 August: Telecom rebrands as Spark. Individual subsidiaries of the company are rebranded to reflect the name change such as Telecom Mobile becomes Spark Mobile, Telecom Foundation becomes Spark Foundation, Gen-i is rebranded as Spark Digital. The company kept the existing Star shaped logo with each division using a different colour for the logo such as silver for Spark New Zealand, orange or pink for Spark Home & Mobile stores, green for Spark Business and purple for Spark Digital.Template:Citation needed
  • 5–7 September: Spark experiences nationwide outages due to a denial of service attack, which was believed to have largely originated from malware that installed itself onto customers' computers when they clicked on malicious links to celebrity photos leaked in August.<ref>Template:Cite web</ref>
2015
  • 12 August: Spark released a new cloud based consumer service called Morepork, which offers smart home based security services. This enabled consumers to purchase security hardware and services through a monthly subscription for home monitoring linked to their mobile phone.<ref>Template:Cite news</ref>
  • 7 December: Spark purchased a South Island–based IT services firm, Computer Concepts Ltd, for $50 million NZD.<ref>Template:Cite news</ref>
2019
  • 14 March: Spark launched its subscription based sports streaming service Spark Sport.<ref>Template:Cite web</ref> The service would compete against Sky Sport (New Zealand) which at the time had a near monopoly on pay TV sports rights in New Zealand.Template:Citation needed
  • 19 December: It was announced that Spark would be selling its Lightbox streaming service to the satellite television company Sky Television, which intends to merge Lightbox into its own online streaming service Neon in 2020. Following the merger, Spark will partner with Sky to make the service available to Spark customers through the telecommunication company's entertainment offers.<ref>Template:Cite news</ref><ref>Template:Cite news</ref><ref>Template:Cite news</ref>

2020s

2023
  • 4 April: Spark announced that it would invest between NZ$250 million and NZ$300 million into building data centres over the next three years, and between NZ$40 million and NZ$60 million into its 5G business over the next three years.<ref>Template:Cite news</ref>

Mobile network

Telecom started the first cellular network service using AMPS in 1987. This transitioned to D-AMPS TDMA digital services in the early 1990s. The service in the 800 MHz band gave great geographic coverage.

In 1996 Telecom introduced an innovative and first-to-market wireless data cellular network known as CDPD (Cellular Digital Packet Data) that provided IP connections with mobility. Introduced to the market by the product manager, David Beale, they succeeded in the very first IoT-device connections in the region connecting, amongst other things, Coke's vending machines, NZ Post's couriers and parcel tracking, and telemetry data from the Americas Cup yacht races in Auckland to feed a realtime TV graphics service.Template:Citation needed

Telecom Mobile, the mobile division of Telecom, reached 500,000 mobile customers connected to its network in 1998, which doubled to one million customers by 2000.Template:Citation needed

In 2005, a phreaker exposed a vulnerability with the mobile network, allowing public access to almost anyone's voicemail; in response to concerns over privacy and security, this network issue was resolved.<ref>Template:Cite web</ref>

On 31 March 2007, the 025 D-AMPS ("TDMA") cellular network was closed down.<ref> Template:Cite news</ref> Then on 8 June of that year, Telecom Mobile announced plans to build a hybrid W-CDMA/UMTS-CDMA 850 MHz network,<ref name="future">Template:Cite web</ref> based on the WCDMA HSPA technology, to eventually replace its current CDMA EV-DO network. On 29 May 2009, Telecom launched its new network, branded as "XT", to the public.<ref>Template:Cite news</ref>

In December 2009<ref>Template:Cite news</ref> and February 2010,<ref>Template:Cite news</ref><ref>Template:Cite news</ref> Telecom's new XT Mobile Network experienced high-profile failures for many customers in locations from Taupo south, due to a radio network controller failure in Christchurch. As a result of the loss of service Telecom offered a $5 million compensation package for its customers.<ref>Template:Cite news</ref>

In April 2010, Telecom released its first Android handset on the XT Mobile Network, the LG GW620.Template:Citation needed

On 31 July 2012, the Telecom CDMA mobile network was closed down.<ref>Template:Cite news</ref>

In September 2013, Telecom officially launched new Ultra Mobile branding and plans. These plans included a free 4G upgrade (4G was made available two months later in November 2013) with a 1GB of data per day from Telecom WiFi hotspots.<ref>Template:Cite web</ref> In October 2013, Telecom sought clearance to acquire management rights for parts of the 700 MHz spectrum with the intention of developing of its 4G mobile network.<ref>Template:Cite news</ref>

Spark New Zealand along with fellow telecommunications companies 2degrees and One NZ intend to end their 2G and 3G by 31 December 2025.<ref>Template:Cite news</ref>

Industry regulation and company restructuring

In 2000, the New Zealand Government conducted a comprehensive review of the regulatory regime in the telecommunications industry. Subsequently, in 2001 the Telecommunications Act was passed, which among other things established the role of a Telecommunications Commissioner.Template:Citation needed

In a decision by the Government on 3 May 2006, Telecom was forced to unbundle the local loop, to provide "access to fast, competitively priced broadband internet".<ref>Template:Cite news</ref> The decision significantly affected the company's market share,<ref>Template:Cite news</ref> and allowed competitors (such as TelstraClear, Orcon and ihug) to offer broadband and other communications services throughout New Zealand by installing their own equipment in exchanges.<ref>Template:Cite news</ref><ref>Template:Cite news</ref> The announcement of this decision was rushed ahead of schedule, as the documents were leaked to Telecom who advised the government of the leak. It was widely reported that the government had intended to make the announcement during the 2006 Budget. Most of Telecom's competitors and many independent commentators such as InternetNZ and Paul Budde applauded the decision, with opposition to unbundling coming from the Business Roundtable, Federated Farmers, and Bruce Sheppard (representing Telecom shareholders). Legislation was introduced to enable the regulatory changes. Three other political parties (New Zealand First,<ref>Template:Cite news</ref> the Green Party<ref>Template:Cite web</ref> and United Future)<ref>Template:Cite web</ref> supported the decision, which would give the government at least 66 votes if there were no votes against the party line. The main opposition National Party initially opposed the unbundling decision, but later voted in favour of it after a select committee hearing. This left the ACT Party alone in opposing the decision.Template:Citation needed

The company was then affected by a series of other government decisions. Firstly, in early-June 2006 the Commerce Commission ruled on the contentious issue of mobile telephone termination charges, announcing that calls between a landline and a mobile phone within a geographically defined boundary could be connected free of termination charges. This ruling allowed Vodafone New Zealand to establish a mobile phone product which could also provide free local calling. Then, the Commerce Commission granted two of Telecom's competitors, CallPlus and ihug, access to an unrestricted, Unbundled Bitstream Service, which would allow them to provide competitive broadband services.Template:Citation needed

On 27 June 2006, the company announced that it would voluntarily separate its business into two separate operating business units – Wholesale and Retail.<ref name="separate">Template:Cite web</ref> The Government introduced the Telecommunications Amendment Bill in November 2006 to force Telecom to open its network to competitors. The bill officially split Telecom into three business units from 31 March 2008, with network access separated from the wholesale and retail units.<ref name="TAB introduced">Template:Cite news</ref>

In January 2012 Telecom launched a new Mobile Network aimed at the youth market named Skinny Mobile.<ref>Template:Cite web</ref>

On 28 March 2013, Telecom announced that it would reduce staff levels by constraint on recruitment activity and redundancies. This followed from speculation by MP Clare Curran that up to 1500 jobs would be cut from the company.<ref>Template:Cite news</ref>

Spark Broadband

Spark is New Zealand's largest internet service provider. It was formerly named Xtra. The next largest ISP in the New Zealand market is One NZ, a position it acquired when it purchased TelstraClear in 2012.<ref>Template:Cite web</ref><ref>Template:Cite web</ref>

Spark offers asymmetric digital subscriber line (ADSL), very-high-bit-rate digital subscriber line (VDSL), fibre to the premises (FTTP) fixed-line broadband, and Wireless Broadband.

Spark Mobile

Template:See also Spark NZ is New Zealand's largest mobile operator by market-share. As of 2021, Spark NZ had 41% of the New Zealand market, beating competitor One NZ (then called Vodafone) who was at 38%.<ref>Template:Cite web</ref> Telecom's mobile network was branded as "XT", and operates at 850 MHz nationwide (with some 2100 MHz overlay in urban areas), and delivers 3G data connectivity wherever there is coverage.Template:Citation needed

Telecom originally operated a TDMA (AMPS, Digital D-AMPS/TDMA) mobile network; this was superseded by its CDMA network. The TDMA network was turned off on 31 March 2007, and most of its customers migrated to CDMA. The CDMA EV-DO network was marketed as T3G, a 2 MB third-generation mobile system. Telecom announced on 8 June 2007 the intention to build a W-CDMA/UMTS network,<ref name="future" /> to be called XT Mobile Network, based on WCDMA HSPA technology, to replace its current CDMA EV-DO network. The network was launched on 29 May 2009. The CDMA network ran in parallel with XT until it was shut down on 31 July 2012.Template:Citation needed

The TDMA network used the 025 mobile prefix, using a mixture of six- and seven-digit subscriber numbers. With the switch to CDMA, Telecom migrated to the 027 prefix and standardised the subscriber numbers to seven digits, adding a 4 to the beginning of old six-digit numbers.Template:Citation needed

Customer numbers and market share

Template:More citations needed section Spark competes with One NZ, 2degrees and mobile virtual network operators for market share. In November 2015, Spark had 2,200,000 mobile customers at 40% market share.<ref>Template:Cite web</ref>

In 2021, it was estimated that Spark NZ held a 41% market share in New Zealand.<ref>Template:Cite web</ref>

The following shows customer numbers and market share information for Telecom Mobile, covering both the now-shut-down TDMA and CDMA networks and Spark's current 3G, 4G, and 5G networks.Template:Citation needed

Quarter No of customers Market share %
December 1999 858,000 68.37%
December 2000 1,150,000 60.43%
December 2001 1,379,000 56.94%
December 2002 1,229,000 50.18%
December 2003 1,298,000 49.95%
November 2005 1,600,000 46%
March 2007 1,900,000 49%
February 2010 2,152,000 44.4%
August 2012 1,600,000 32.2%
November 2015 2,200,000 40%

Spark Sport

Template:Infobox online service

Spark Sport was a New Zealand sports streaming service, owned and operated by Spark. The service was launched on 14 March 2019 after Spark obtained the New Zealand broadcast rights to various World Rugby events including the 2019 Rugby World Cup a year earlier.<ref>Template:Cite web</ref><ref>Template:Cite web</ref> During that time, Spark Sport obtained the rights to several other sports to build its catalog, until the streaming service was ready for launch, coverage was sublicienced to TVNZ to screen. Its first major live sport broadcast was the streaming of the 2019 Australian F1 Grand Prix.<ref>Template:Cite web</ref>

There were concerns that Spark's broadcast of the Rugby World Cup would struggle under New Zealand's internet capabilities especially in rural communities and anticipated audience numbers streaming matches resulting in similar issues to Optus Sport's broadcasting FIFA World Cup 2018 in Australia. On the second day of the Rugby World Cup, Spark Sport suffered technical issues during its live stream of the match between New Zealand and South Africa leaving viewers unable to watch the game, as a result broadcast of the second half was simulcast of traditional television on TVNZ Duke as part of a contingency plan with free-to-air broadcaster TVNZ for issues during the Rugby World Cup. Viewers would continue to report issues throughout the tournament, despite the issues Spark responded noting that there were no issues from their end in the broadcast feed and that the issues experienced were due to the individual viewer's set up configuration of their streaming devices.<ref>Template:Cite web</ref>

Following its broadcast of the 2019 Rugby World Cup, Spark Sport announced it had secured a six-year broadcast deal with New Zealand Cricket for all domestic and international cricket played within New Zealand.<ref>Template:Cite web</ref> The rights had been previously held by Sky Sport for over 25 years. Spark Sport's coverage of cricket is presented by Scotty Stevenson, with regular analysts and commentators including Mark Richardson, Craig McMillan, Craig Cumming, Brendon McCullum, Grant Elliott, Stephen Fleming, Rebecca Rolls and Frances Mackay. American outside broadcast (OB) provider Gravity Media provided the equipment to cover Spark's coverage, brought over from Australia. This was due to the country's main OB company On Site Broadcasting being owned by Sky Television and had 'Sky Sport' livery on most of its OB trucks. UK's Whisper TV provided the overall production element. During the 2022/23 season NEP Group was given the outside broadcast contract, which, ironically, bought OSB from Sky in 2020 and all trucks rebranded with NEP livery.Template:Citation needed

Spark Sport was the host broadcaster for the 2021 Rugby World Cup held in New Zealand.<ref>Template:Cite web</ref>

Spark had previously broadcast sport through its subscription video on-demand service Lightbox partnering with Coliseum Sports Media to deliver a subscription-based sports streaming service called Lightbox Sport streaming golf, English Premier League football and French Top 14 rugby.Template:Citation needed

In December 2022, Spark Sport announced that it would be shutting down in the second half of 2023 due to a combination of financial and technical problems.<ref>Template:Cite news</ref> The remaining three years broadcasting rights for all New Zealand Cricket international and domestic games within New Zealand would go to TVNZ from 1 July 2023.<ref>Template:Cite news</ref> The Formula 1 had moved to Sky TV and Sky Sport.<ref>Template:Cite web</ref>

Previously held sports rights

Rugby union
Football
Cricket
Motorsport
Rugby league
Hockey
Tennis
  • WTA Tour events excluding events played in New Zealand.
Other Sports

Criticism

When Telecom held a general monopoly in New Zealand telecommunications, it was criticised for using its incumbent status to charge high prices. Prices have subsequently dropped as competition in the market has increased.Template:Citation needed

Competitors alleged that Telecom engaged in unfair practices to prevent them from gaining ground, for example by reselling broadband capacity to Xtra at lower prices than to other ISPs.Template:Citation needed In July 2005, two dozen Internet service providers formally complained to New Zealand's Commerce Commission via a letter.<ref>Template:Cite news</ref> Notably absent from the list of signatories were Telecom's ISP, Xtra, and several ISPs owned by its main competitor, TelstraClear. On 1 February 2007 the Consumers' Institute gave its "supreme ass award" for bad products to Telecom for its Xtra broadband service, Consumers Institute executive director David Russell claimed that since Telecom "unleashed" its broadband speeds, the institute had been "inundated with complaints of slower speeds and frustrating cutouts".<ref>"The Consumer Complete Ass Awards 2006", 31 January 2007, Press Release: Consumer's Institute</ref> Telecom has been given the Roger Award more than once, in 2004 and 2007 – and only the second company awarded as such, with the defunct TranzRail being the first.<ref>Template:Cite web</ref>

The New Zealand Treasury once estimated the economic loss from Telecom's (now former) monopoly to be in the region of $50–$250 million a year.Template:Citation needed Another study commissioned in 1998 by competitor Clear (later TelstraClear) estimated that the loss was $400 million a year. At a retail level Telecom now faces competition in all areas — cellular, internet, toll-calls and, subject to ongoing developments, in local calling. At a network level these retail services often resell Telecom wholesale products.Template:Citation needed

Telecom claimed<ref>Template:Cite news</ref> one reason for poor broadband uptake in New Zealand was because of the fact New Zealand residential subscribers enjoy free local calling. Telecom stated "customers have the option of moving to faster broadband services, but free local calling creates a disincentive by allowing them to use dial-up for as long they want" (i.e. they do not have to pay a per-minute call charge while using dial-up, unlike many other countries where local calls are charged for). However, some experts and competitors disagreed – including the secretary of the OECD.<ref>Template:Cite news</ref>

Telecom failed to reach their self-imposed goal of around 83,333 wholesale broadband customers by the end of 2005. During her opening address to parliament, Prime Minister Helen Clark criticised the state of the internet in New Zealand.<ref>Template:Cite news</ref> This was followed by extensive criticism in the media such as in two high-profile television programmes, in two episodes of Campbell Live (whose past major sponsors include Telecom), during which CEO Theresa Gattung was challenged by host John Campbell, and an episode of the New Zealand edition of Sunday. Critical articles had been published by various magazines and newspapers, including the largest newspaper, The New Zealand Herald. Of significance, many of these were lengthy and high-profile articles compared to many previous articles critical of Telecom — among the most noticeable of these was published by the National Business Review, in which it was stated that "Far from being 'Xtraordinary', as its multimillion dollar advertising would have you believe, Telecom is strangling the nation's advancement." While in Wellington for an ICANN meeting, Vint Cerf was reported to have made a personal visit to David Cunliffe, the telecommunications minister where it is believed he recommended that Telecom be unbundled.<ref>Template:Cite news</ref><ref>Template:Cite news</ref> The government investigated whether it needed to force Telecom to unbundle the network, thereby allowing other companies access and improving broadband service for consumers.Template:Citation needed

From 2007, Yahoo! provided Telecom's email service, which came under heavy criticism in early 2013 following a spam and phishing attack described as the biggest to have ever hit the country.<ref>Template:Cite news</ref> Telecom and Yahoo! automatically reset tens of thousands of users' passwords.<ref>Template:Cite news</ref> In April, Telecom announced that despite the issue, it would keep Yahoo! on as an email provider.<ref>Template:Cite news</ref> Problems with Telecom's YahooXtra email continued into December 2013 and further into 2014 with the latest problems reported on 10 January.<ref>Template:Cite news</ref> They later moved their mail service to SMX, a New Zealand-based provider, in May 2017.<ref>Template:Cite web</ref>

References

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Template:New Zealand mobile phone companies Template:Major telecommunications companies Template:NZX 50 companies Template:S&P/ASX 200 Template:VOD services Template:Retailers in New Zealand Template:Authority control

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